WHAT TO INCLUDE IN THE REFUND POLICY

Shipping and Returns Policy
Effective Date: 9/1/24
At Sassy Strides, we’re all about creating bold, unique pieces made just for you. As a small, made-to-order business, every product is crafted with care and precision. This means you’re not just getting something off the shelf—you’re getting a piece of our passion and dedication. Here’s what you need to know about shipping, returns, and exchanges:
 

 
Returns Policy
We pour our heart into every item, and as a small business, we don’t operate like the big guys. Because our products are made to order, we do not offer free returns or exchanges unless we made an error or the item is defective.

Why No Free Returns?
Every item is custom-made with love, which means we can’t just put it back on the shelf. We appreciate your understanding and support as we create unique, high-quality products for our community.

What’s Eligible for Return?

• Items must be unworn, unwashed, and in their original condition (tags attached, no signs of wear or damage).

• Return requests must be made within 14 days of delivery.

What’s Not Eligible for Return?

• Final Sale items, custom orders, or limited-edition drops.

• Items damaged due to improper washing, wear, or handling.

How to Return?

• Email us at [Insert Email] with your order number and reason for return.

• Customers are responsible for return shipping costs. Once we receive your item and confirm it meets our criteria, we’ll issue a refund minus the original shipping fee.

 
Exchanges
We don’t offer direct exchanges due to our made-to-order process. Need a different size or style? Return your item (see above) and place a new order.
 
Defective or Wrong Items
Mistakes happen, and when they do, we make it right:

• Contact us at [Insert Email] within 7 days of delivery with a photo and description of the issue.

• For verified claims, we’ll cover the cost of return shipping and send you a replacement ASAP.

 
Small Business Love
By shopping with us, you’re supporting a small, made-to-order business that values quality over quantity. Every purchase helps fuel our passion for creating bold, unique pieces for dancers, streetwear enthusiasts, and anyone who wants to stand out.
 
A Note to California Customers
We comply with all California consumer protection laws. If you have any concerns about your order or your rights as a consumer, reach out to us directly.
 
Contact Us
Got questions or just want to say hi? We’d love to hear from you!

• Email: support@thesassystrides.com

Thank you for supporting Sassy Strides—your trust means everything to us. When you wear our gear, you’re not just repping a brand; you’re part of a community that celebrates individuality and boldness.